FAQ

What are your opening hours?

Our office is open Monday to Friday 10:30am – 6:30pm.

Do you have a shop?

Yes. Our store / tasting studio is located at Room 309, 3/F, Yu Yuet Lai Building, 43-55 Wyndham Street, Central, Hong Kong. Our opening hours are Monday to Friday 10:30am – 6:30pm. Closed for the weekend and public holidays.

Our wines are stored in our HKQAA standard warehouse in Hong Kong, and by Octavian in the United Kingdom.

How does purchasing wine with Vynluna work?

Our wine list is accessible on our website, and is updated daily. You can place an order on our website or by email at sales@vynluna.com.

We will check for availability, and if the wine has sold out, we will let you know as soon as possible and suggest alternatives.

Once the order is confirmed, we will advise you of the delivery options and associated charges as well as the estimated lead time for arrival. We will request your delivery details at this stage and send you an invoice.

We will arrange delivery once payment has been settled in full.

What payment methods do you accept?

You can make payments via bank transfer or FPS. Our account details are below.

Bank: HSBC Banking Corporation Limited, 1 Queen's Road Central, Hong Kong

Account Name: Vynluna Wines Limited

Account Number: 741-199921-838

Swift Code: HSBCHKHHHKH

FPS email address: finance@vynluna.com

Alternatively, we also accept Paypal payments as well as all major credit cards including Visa, Master, and American Express.

For clients who prefer Wechat Pay or Alipay, please contact us on wechat (Wechat ID: VynlunaWines) for more details.

What is en primeur?

This is a French term for buying wines before they are bottled for future delivery. This practice is most associated with wines from Bordeaux though more and more regions are operating similar annual campaigns. One historical reason for buying en primeur is price, as wine producers used to rely on cash flow from en primeur purchases to keep their businesses running, and were ready to offer some of their wines at a lower price prior to bottling. This price advantage has disappeared to a certain extent, but there are other reasons to buy en primeur. One can guarantee the provenance of the wines purchased en primeur, and be able to specify bottle formats you prefer other than the standard 750ml bottles.

Where should I direct my queries?

For account and delivery questions please contact info@vynluna.com.

For sales and wine related questions, please contact sales@vynluna.com.

We aim to reply to all emails within 24 hours.