Delivery & Storage

 
 

DELIVERY

All wines delivered from our storage will be in temperature controlled vessels, unless by courier for non-local delivery. We recommend sending wines by courier only in the Autumn/Winter months.

For wines currently stored in Hong Kong, customers have the following options:

  • HK Local delivery
    Local delivery is free for purchases at or over $1,500 on wines and Jancis Robinson Wine Glasses. Otherwise there is a $100 charge for orders below $1,500. Delivery will be arranged in 1-2 working days after payment is received.

    ** We can deliver to Discovery Bay, Ma Wan and Hong Kong International Airport, but a surcharge will be added to the order prior to delivery for requests to have the wines delivered to such locations per the schedule below.

    Orders below $1,500: $600 charge

    Orders above $1,500: $400 charge

    Orders above $3,000: $200 charge

    Orders above $4,500: delivery charge waived

  • HK Self pick-up

    • On website’s checkout page, you can select the "Central Shop Pick-up" option, which is a free service. Please note that some wines are stored in our warehouse. If your order is from there, it will be transferred to the store during our weekly transfers. We will email you to confirm the pick-up date after processing your order.

    • Wines can also be collected at Crown Wine Cellars' Tuen Mun or Shouson Hill sites. The wines will be made available for pick-up at least 2 working days after confirmation of payment receipt. This service is free of charge. To arrange a pick-up at Crown Wine Cellars’ warehouses, please text us or email sales@vynluna.com, as this option is not available for online orders. Crown Wine Cellars require the pick-up person’s HKID full name and ID first 5 digits in advance for on-site identity verification on collection date.

  • Transfer to your account at Crown Wine Cellars
    Transferring wines to your Crown Wine Cellars account is also free of charge. Please text us or email us at sales@vynluna.com to arrange the transfer.

For wines currently stored in the UK, customers have the following options.

  • Store the wines with us at Octavian, a world class wine storage facility.

  • Deliver to Hong Kong. We can quote delivery costs on a case by case basis. The time this will take depends on whether sea or air shipment has been requested.

  • Transfer to other in bond storage facilities in the UK. We can quote transfer costs on a case by case basis.

Deliver to destinations outside of Hong Kong and the UK:

  • We can advise whether this is possible, and if so the costs on a case by case basis. Please email us at sales@vynluna.com for more information.

What is your returns policy?

Items sold are non-refundable and non-exchangeable.

Can you store wines for me?

We can store purchased wines for clients at our HKQAA standard warehouse in Hong Kong for free for up to 6 months. After a maximum of 6 months, storage charges will apply.

You can also store wines with us in the UK at the world renowned facilities at Octavian.

Please contact us for more details.